FAQs

1. I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW Might I DO THAT?
Our requests procedure rapidly once they've been submitted, so we can't make changes or cancellation once the request is submitted. To address any mistakes with your request or your location data, we prescribe reaching the carrier recorded on your following email to demand a location update or remedy. On the off chance that the request has been prepared, unfortunately , the request will deliver and can't be adjusted. In the event that you are discontent with the items that were bought, it would be ideal if you reference our return policy.

2. I’m having trouble in placing my order. What should i do?
We apologize for any trouble you may had while submitting your request. Kindly email us at kazlondonltd@gmail.com


3. I haven't gotten a order confirmation, was my request successfull?
You should get confirmation of your order by email upon finish. In any case, there are various reasons why you might not have gotten this:
*If you've committed an error while presenting your email address.
* If the email was hindered by your spam filter (check your Junk envelope).
* If your program planned out or the web dropped at the payment stage.
In case you're concerned, contact us at kazlondonltd@gmail.com we’ll be glad to assist you with settling any issues.


4. What if my order has arrived damaged, wrong or incomplete?
In case your order shows up damaged, wrong or incomplete, kindly tell us by means of email as quickly as possible. Include a photo of the damged product, packaging slip and your order number.


5. My order has not shown up within the stated delivery time?
Our delivery is fully tracked. If you haven’t received your order within stated delivery time or you have seen unusual action on your tracking number, kindly get in touch with us for help. Contact us at kazlondonltd@gmail.com
For delayed orders to international destinations, please check if your order has been held in customs clearance. You may be required to pay sales tax or customs duty.


6. How might I cancel, alter or add to my order?
In case you have to make any changes to your order, our team will need to activity this before your request is dispatched. Please contact us as soon as possible.
We will give our best to change your request as mentioned, but please beware that our requests procedure rapidly once they've been submitted, therefore can’t guarentee that your request will be able to proceed.


7. How do i return or exchange a purchase?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Kindly see our return policy.


8. How do i check my order status?
Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).



9. What payment options do you accept?

We accept all major card payments and Paypal.